{"page_status":{"page":{"name":"Gorgias","subdomain":"gorgias","domain":"status.gorgias.com","created_at":"2017-05-16T23:20:34.209Z","updated_at":"2026-10-10T12:54:29.071Z","url":"https://www.gorgias.com/","hidden_from_search":false,"css_body_background_color":"FFFFFF","css_font_color":"1B1C1D","css_light_font_color":"AAAAAA","css_greens":"24D69E","css_yellows":"FBBD08","css_oranges":"FD9B5A","css_reds":"F24F66","allow_page_subscribers":true,"allow_incident_subscribers":true,"notifications_from_email":"Gorgias Support \u003csupport@gorgias.com\u003e","allow_email_subscribers":false,"allow_sms_subscribers":false,"twitter_username":"gorgiasops","branding":"basic","support_url":"https://docs.gorgias.com/","allow_webhook_subscribers":true,"css_border_color":"E2E3EC","css_graph_color":"4A8DF9","css_link_color":"143498","page_description":"Below are Gorgias basic performance stats of our main services + incident reports. Feel free to subscribe to get updates.","activity_score":1392,"headline":null,"viewers_must_be_team_members":false,"ip_filters":null,"css_blues":"4A8DF9","time_zone":"UTC","notifications_reply_to_email":null,"notifications_email_footer":"You received this email because you are subscribed to Gorgias's service status notifications.","allow_rss_atom_feeds":true,"black_hole":null,"over_allocations_cohort":null,"over_allocations_resolved_at":null,"custom_components_limit":null,"allow_slack_subscribers":true,"css_no_data":"b3bac5","deleted_at":null,"allow_teams_subscription":false,"max_maintenance_automation_allowed":null,"custom_email_template":false,"hero_cover":{"updated_at":null,"original_url":"","size":null,"normal_url":"","retina_url":""},"transactional_logo":{"updated_at":"2025-06-16T08:35:11.000+00:00","original_url":"//dka575ofm4ao0.cloudfront.net/pages-transactional_logos/original/43124/Primary-Lockup-Black-b1a9a4c3-94a7-4268-b2c7-db8ce8830e5b.png","size":46172,"normal_url":"//dka575ofm4ao0.cloudfront.net/pages-transactional_logos/normal/43124/Primary-Lockup-Black-b1a9a4c3-94a7-4268-b2c7-db8ce8830e5b.png","retina_url":"//dka575ofm4ao0.cloudfront.net/pages-transactional_logos/retina/43124/Primary-Lockup-Black-b1a9a4c3-94a7-4268-b2c7-db8ce8830e5b.png"},"favicon_logo":{"updated_at":"2025-06-16T08:35:54.000+00:00","size":12740,"url":"//dka575ofm4ao0.cloudfront.net/pages-favicon_logos/original/43124/Symbol-Black2x-93aa7f70-5608-4e5e-84af-e7e44dbc53f5.png"},"email_logo":{"updated_at":null,"original_url":"","size":null,"normal_url":"","retina_url":""},"twitter_logo":{"updated_at":"2020-04-11T16:36:24.000+00:00","size":4943,"url":"//dka575ofm4ao0.cloudfront.net/pages-twitter_logos/original/43124/KoQsba5__400x400.jpg"},"id":"2lqy3hys4460","organization_id":"f9mglrclgvtl"}},"components":[{"status":"operational","name":"Automate","created_at":"2024-07-30T20:32:50.241Z","updated_at":"2024-07-30T20:33:20.243Z","position":1,"description":null,"showcase":false,"start_date":null,"id":"9p65jdb8sz3m","group_id":null,"page_id":"2lqy3hys4460","group":true,"only_show_if_degraded":false,"components":["p9dwbbm7r3qb","vhd93lqbgtzy","0qy0sttf3ggh"]},{"status":"operational","name":"AI Agent","created_at":"2024-07-30T20:32:50.269Z","updated_at":"2026-10-01T09:28:11.388Z","position":1,"description":null,"showcase":true,"start_date":"2024-07-30T00:00:00.000Z","id":"p9dwbbm7r3qb","group_id":"9p65jdb8sz3m","page_id":"2lqy3hys4460","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Flows","created_at":"2024-07-30T20:33:37.568Z","updated_at":"2025-10-21T00:34:06.124Z","position":2,"description":null,"showcase":true,"start_date":"2024-07-30T07:00:00.000Z","id":"vhd93lqbgtzy","group_id":"9p65jdb8sz3m","page_id":"2lqy3hys4460","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Order Management","created_at":"2024-07-30T20:34:13.366Z","updated_at":"2025-10-21T00:34:06.156Z","position":3,"description":null,"showcase":true,"start_date":"2024-07-30T07:00:00.000Z","id":"0qy0sttf3ggh","group_id":"9p65jdb8sz3m","page_id":"2lqy3hys4460","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Helpdesk","created_at":"2020-04-10T22:01:23.205Z","updated_at":"2024-07-30T20:33:20.256Z","position":2,"description":null,"showcase":false,"start_date":null,"id":"xdk1c5fgbgyh","group_id":null,"page_id":"2lqy3hys4460","group":true,"only_show_if_degraded":false,"components":["bjdb5t6rybjy","lyxgmqqcw91p","9r27jdxnk29k"]},{"status":"operational","name":"REST API","created_at":"2017-05-16T23:20:34.220Z","updated_at":"2026-09-01T18:59:17.218Z","position":1,"description":"Gorgias Helpdesk REST API - this API is central to the helpdesk and used by our Web \u0026 Mobile Apps as well as App developers.","showcase":true,"start_date":null,"id":"bjdb5t6rybjy","group_id":"xdk1c5fgbgyh","page_id":"2lqy3hys4460","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Web App","created_at":"2020-04-10T21:59:15.689Z","updated_at":"2026-09-15T11:06:05.290Z","position":2,"description":"Frontend application and API servers","showcase":true,"start_date":null,"id":"lyxgmqqcw91p","group_id":"xdk1c5fgbgyh","page_id":"2lqy3hys4460","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Mobile Apps","created_at":"2018-12-27T17:58:58.710Z","updated_at":"2026-07-07T18:20:30.042Z","position":3,"description":"iOS and Android applications","showcase":true,"start_date":null,"id":"9r27jdxnk29k","group_id":"xdk1c5fgbgyh","page_id":"2lqy3hys4460","group":false,"only_show_if_degraded":false},{"status":"partial_outage","name":"Helpdesk Integrations","created_at":"2019-07-02T20:59:49.650Z","updated_at":"2024-07-30T20:33:20.294Z","position":3,"description":"3rd party external integrations status.","showcase":false,"start_date":null,"id":"0x365t428kwc","group_id":null,"page_id":"2lqy3hys4460","group":true,"only_show_if_degraded":false,"components":["cphz58q8ddp1","02bj4d0s58d5","97wn3q88vb90","dmf38pkrn2hh","k647tnkgnrzn","c696fffd032x","0k9stqn0czpt","slm5jt5rbn6w","wt84j6hkbg5v","zlsstk1s8j12","x95q6p88z8hd","2pr7qbc9c17s","212dg2c2png1","2mthy5ngnx15","9trdjybr6ns8","z30nd2kvh4vz","fzmbzjs3p9qd","ccg4qppx1spl","cd0prcj1dxyw","3n3zfvt8ndb4","3503769485p2","bsprtz3l874l","nd755d0bdslv","tjf8pv3fncvs"]},{"status":"operational","name":"Email","created_at":"2017-06-16T17:02:42.194Z","updated_at":"2026-06-04T20:43:23.127Z","position":1,"description":"Incoming and Outgoing email (we're using Mailgun as a backend).","showcase":true,"start_date":null,"id":"cphz58q8ddp1","group_id":"0x365t428kwc","page_id":"2lqy3hys4460","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Mailgun SMTP","created_at":"2018-08-10T00:37:46.146Z","updated_at":"2024-05-28T07:38:10.967Z","position":2,"description":null,"showcase":true,"start_date":null,"id":"02bj4d0s58d5","group_id":"0x365t428kwc","page_id":"2lqy3hys4460","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Mailgun inbound email","created_at":"2018-08-10T00:37:50.847Z","updated_at":"2024-05-28T07:38:10.984Z","position":3,"description":null,"showcase":true,"start_date":null,"id":"97wn3q88vb90","group_id":"0x365t428kwc","page_id":"2lqy3hys4460","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Mailgun outbound email","created_at":"2018-08-10T00:37:52.434Z","updated_at":"2024-05-28T07:38:10.999Z","position":4,"description":null,"showcase":true,"start_date":null,"id":"dmf38pkrn2hh","group_id":"0x365t428kwc","page_id":"2lqy3hys4460","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Mailgun API","created_at":"2018-08-10T00:38:02.430Z","updated_at":"2024-05-28T07:38:11.014Z","position":5,"description":null,"showcase":true,"start_date":null,"id":"k647tnkgnrzn","group_id":"0x365t428kwc","page_id":"2lqy3hys4460","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Gmail","created_at":"2020-03-26T17:14:31.491Z","updated_at":"2026-07-27T23:13:53.662Z","position":6,"description":null,"showcase":true,"start_date":null,"id":"c696fffd032x","group_id":"0x365t428kwc","page_id":"2lqy3hys4460","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Outlook","created_at":"2019-07-02T20:59:49.658Z","updated_at":"2026-03-16T10:46:53.520Z","position":7,"description":"Email integration between Outlook email address on Office365 and Gorgias.","showcase":true,"start_date":null,"id":"0k9stqn0czpt","group_id":"0x365t428kwc","page_id":"2lqy3hys4460","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Live Chat","created_at":"2017-06-16T17:02:21.485Z","updated_at":"2026-09-01T18:59:17.248Z","position":8,"description":"Incoming and outgoing chats","showcase":true,"start_date":null,"id":"slm5jt5rbn6w","group_id":"0x365t428kwc","page_id":"2lqy3hys4460","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Smooch Core API","created_at":"2019-08-08T20:33:03.036Z","updated_at":"2022-09-29T08:49:11.420Z","position":9,"description":"We use smooch as a backend for our chat system.","showcase":false,"start_date":null,"id":"wt84j6hkbg5v","group_id":"0x365t428kwc","page_id":"2lqy3hys4460","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Facebook Posts \u0026 Comments","created_at":"2017-06-16T17:02:00.484Z","updated_at":"2024-12-12T01:15:03.129Z","position":10,"description":"Facebook posts \u0026 comments integration with the helpdesk.","showcase":true,"start_date":null,"id":"zlsstk1s8j12","group_id":"0x365t428kwc","page_id":"2lqy3hys4460","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Instagram comments","created_at":"2018-12-03T23:44:39.218Z","updated_at":"2025-11-20T16:17:53.695Z","position":11,"description":"Instagram medias and comments (no DMs for now, sorry!)","showcase":true,"start_date":null,"id":"x95q6p88z8hd","group_id":"0x365t428kwc","page_id":"2lqy3hys4460","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Shopify integration","created_at":"2019-12-11T20:01:27.458Z","updated_at":"2026-06-25T12:23:38.354Z","position":12,"description":null,"showcase":true,"start_date":null,"id":"2pr7qbc9c17s","group_id":"0x365t428kwc","page_id":"2lqy3hys4460","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Shopify API \u0026 Mobile","created_at":"2018-08-10T00:39:50.300Z","updated_at":"2024-09-10T14:28:37.228Z","position":13,"description":null,"showcase":false,"start_date":null,"id":"212dg2c2png1","group_id":"0x365t428kwc","page_id":"2lqy3hys4460","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Aircall Public API","created_at":"2020-04-10T21:39:37.676Z","updated_at":"2026-03-14T08:00:08.766Z","position":14,"description":null,"showcase":false,"start_date":null,"id":"2mthy5ngnx15","group_id":"0x365t428kwc","page_id":"2lqy3hys4460","group":false,"only_show_if_degraded":false},{"status":"partial_outage","name":"Aircall Aircall Apps","created_at":"2020-04-10T21:39:39.829Z","updated_at":"2026-10-07T08:57:17.049Z","position":15,"description":null,"showcase":false,"start_date":null,"id":"9trdjybr6ns8","group_id":"0x365t428kwc","page_id":"2lqy3hys4460","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Stripe API","created_at":"2020-04-10T21:41:00.381Z","updated_at":"2025-10-27T22:15:21.541Z","position":17,"description":null,"showcase":false,"start_date":null,"id":"z30nd2kvh4vz","group_id":"0x365t428kwc","page_id":"2lqy3hys4460","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Facebook Messenger","created_at":"2020-04-10T21:54:01.691Z","updated_at":"2026-06-12T18:29:14.748Z","position":18,"description":"Facebook messenger integration.","showcase":true,"start_date":null,"id":"fzmbzjs3p9qd","group_id":"0x365t428kwc","page_id":"2lqy3hys4460","group":false,"only_show_if_degraded":false},{"status":"operational","name":"ReCharge integration","created_at":"2020-12-18T21:24:42.794Z","updated_at":"2025-02-03T10:19:43.381Z","position":19,"description":null,"showcase":true,"start_date":"2020-12-18T08:00:00.000Z","id":"ccg4qppx1spl","group_id":"0x365t428kwc","page_id":"2lqy3hys4460","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Native Phone","created_at":"2021-05-19T11:25:37.421Z","updated_at":"2025-11-13T15:01:33.584Z","position":20,"description":null,"showcase":true,"start_date":"2021-05-13T07:00:00.000Z","id":"cd0prcj1dxyw","group_id":"0x365t428kwc","page_id":"2lqy3hys4460","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Instagram Direct Messages","created_at":"2021-06-03T12:15:05.095Z","updated_at":"2026-06-12T18:29:14.781Z","position":21,"description":null,"showcase":true,"start_date":"2021-06-03T07:00:00.000Z","id":"3n3zfvt8ndb4","group_id":"0x365t428kwc","page_id":"2lqy3hys4460","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Yotpo","created_at":"2022-01-06T17:55:58.300Z","updated_at":"2022-09-29T08:49:11.507Z","position":22,"description":"Synchronization of Yotpo reviews and questions with Gorgias Helpdesk","showcase":true,"start_date":"2021-05-01T07:00:00.000Z","id":"3503769485p2","group_id":"0x365t428kwc","page_id":"2lqy3hys4460","group":false,"only_show_if_degraded":false},{"status":"operational","name":"SMS","created_at":"2022-04-26T09:48:28.694Z","updated_at":"2025-06-12T21:45:31.917Z","position":23,"description":null,"showcase":true,"start_date":"2022-04-25T07:00:00.000Z","id":"bsprtz3l874l","group_id":"0x365t428kwc","page_id":"2lqy3hys4460","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Twitter","created_at":"2023-02-07T16:17:58.202Z","updated_at":"2023-02-07T17:59:55.467Z","position":24,"description":"Twitter App","showcase":true,"start_date":"2022-02-01T08:00:00.000Z","id":"nd755d0bdslv","group_id":"0x365t428kwc","page_id":"2lqy3hys4460","group":false,"only_show_if_degraded":false},{"status":"operational","name":"WhatsApp","created_at":"2023-04-03T10:20:13.569Z","updated_at":"2026-06-12T18:29:14.813Z","position":25,"description":null,"showcase":true,"start_date":"2023-04-03T07:00:00.000Z","id":"tjf8pv3fncvs","group_id":"0x365t428kwc","page_id":"2lqy3hys4460","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Helpdesk Clusters","created_at":"2020-07-08T00:13:21.162Z","updated_at":"2024-07-30T20:33:20.309Z","position":4,"description":"A cluster contains a group of Gorgias helpdesk instances.","showcase":false,"start_date":null,"id":"88h5zd5h2mgt","group_id":null,"page_id":"2lqy3hys4460","group":true,"only_show_if_degraded":false,"components":["n7rfyp0r25pb","fl78x3gp71xk","fdw5wvhmrzlg","jy0bt859hzdl","3l0fk5xdwv9y","5kbpjg8lhd0d","l6fscsknqrxz","dzkz1dhj6w6z","sfxrrs63tzn1","m2cpsmwkzvtg","9dkw0j604lbh"]},{"status":"operational","name":"us-east1-635c","created_at":"2020-07-08T00:13:21.171Z","updated_at":"2026-05-06T07:53:18.770Z","position":1,"description":null,"showcase":true,"start_date":null,"id":"n7rfyp0r25pb","group_id":"88h5zd5h2mgt","page_id":"2lqy3hys4460","group":false,"only_show_if_degraded":false},{"status":"operational","name":"us-east4-65cd","created_at":"2020-07-08T00:14:34.673Z","updated_at":"2026-04-15T08:00:07.335Z","position":2,"description":null,"showcase":true,"start_date":null,"id":"fl78x3gp71xk","group_id":"88h5zd5h2mgt","page_id":"2lqy3hys4460","group":false,"only_show_if_degraded":false},{"status":"operational","name":"us-east1-2607","created_at":"2020-09-10T21:09:52.767Z","updated_at":"2026-04-22T07:43:26.831Z","position":3,"description":null,"showcase":true,"start_date":"2020-09-10T07:00:00.000Z","id":"fdw5wvhmrzlg","group_id":"88h5zd5h2mgt","page_id":"2lqy3hys4460","group":false,"only_show_if_degraded":false},{"status":"operational","name":"aus-southeast1-fcb9","created_at":"2021-02-19T17:00:23.304Z","updated_at":"2026-06-07T06:40:22.939Z","position":4,"description":null,"showcase":true,"start_date":"2021-02-19T00:00:00.000Z","id":"jy0bt859hzdl","group_id":"88h5zd5h2mgt","page_id":"2lqy3hys4460","group":false,"only_show_if_degraded":false},{"status":"operational","name":"europe-west3-86c1","created_at":"2021-02-19T17:00:41.066Z","updated_at":"2026-05-20T00:00:11.320Z","position":5,"description":null,"showcase":true,"start_date":"2021-02-19T08:00:00.000Z","id":"3l0fk5xdwv9y","group_id":"88h5zd5h2mgt","page_id":"2lqy3hys4460","group":false,"only_show_if_degraded":false},{"status":"operational","name":"us-central1-d8ff","created_at":"2021-07-30T14:44:31.677Z","updated_at":"2026-07-17T18:51:27.755Z","position":6,"description":null,"showcase":true,"start_date":"2021-07-30T07:00:00.000Z","id":"5kbpjg8lhd0d","group_id":"88h5zd5h2mgt","page_id":"2lqy3hys4460","group":false,"only_show_if_degraded":false},{"status":"operational","name":"us-east4-5f09","created_at":"2022-04-11T13:34:48.906Z","updated_at":"2026-04-27T07:58:48.183Z","position":7,"description":null,"showcase":true,"start_date":"2022-04-11T00:00:00.000Z","id":"l6fscsknqrxz","group_id":"88h5zd5h2mgt","page_id":"2lqy3hys4460","group":false,"only_show_if_degraded":false},{"status":"operational","name":"europe-west1-c511","created_at":"2022-06-06T14:41:06.886Z","updated_at":"2026-04-08T00:53:45.546Z","position":8,"description":null,"showcase":true,"start_date":"2022-06-06T07:00:00.000Z","id":"dzkz1dhj6w6z","group_id":"88h5zd5h2mgt","page_id":"2lqy3hys4460","group":false,"only_show_if_degraded":false},{"status":"operational","name":"us-central1-c433","created_at":"2023-04-10T14:34:18.151Z","updated_at":"2026-10-06T07:29:06.653Z","position":9,"description":null,"showcase":true,"start_date":"2023-02-22T00:00:00.000Z","id":"sfxrrs63tzn1","group_id":"88h5zd5h2mgt","page_id":"2lqy3hys4460","group":false,"only_show_if_degraded":false},{"status":"operational","name":"us-east1-c94b","created_at":"2024-10-21T23:32:13.254Z","updated_at":"2026-08-27T17:02:40.644Z","position":10,"description":null,"showcase":true,"start_date":"2024-10-14T00:00:00.000Z","id":"m2cpsmwkzvtg","group_id":"88h5zd5h2mgt","page_id":"2lqy3hys4460","group":false,"only_show_if_degraded":false},{"status":"operational","name":"europe-west4-e7f4","created_at":"2025-02-06T21:26:22.099Z","updated_at":"2026-05-06T07:00:31.637Z","position":11,"description":null,"showcase":true,"start_date":"2025-02-06T08:00:00.000Z","id":"9dkw0j604lbh","group_id":"88h5zd5h2mgt","page_id":"2lqy3hys4460","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Help Center","created_at":"2022-11-17T10:49:02.073Z","updated_at":"2024-07-30T20:33:20.323Z","position":5,"description":null,"showcase":false,"start_date":null,"id":"pg54vh9swgvc","group_id":null,"page_id":"2lqy3hys4460","group":true,"only_show_if_degraded":false,"components":["7wmp7jwq1jj9","l2mfzc7q3wms","j4w65910z632"]},{"status":"operational","name":"REST API","created_at":"2022-11-17T10:49:02.109Z","updated_at":"2022-11-17T10:49:50.503Z","position":1,"description":null,"showcase":true,"start_date":"2022-11-17T08:00:00.000Z","id":"7wmp7jwq1jj9","group_id":"pg54vh9swgvc","page_id":"2lqy3hys4460","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Customer Help Center website","created_at":"2022-11-17T10:50:31.534Z","updated_at":"2025-11-14T13:29:37.803Z","position":2,"description":null,"showcase":true,"start_date":"2022-11-17T00:00:00.000Z","id":"l2mfzc7q3wms","group_id":"pg54vh9swgvc","page_id":"2lqy3hys4460","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Custom Domains","created_at":"2022-11-17T10:50:53.111Z","updated_at":"2023-10-09T12:41:52.170Z","position":3,"description":null,"showcase":true,"start_date":"2022-11-17T08:00:00.000Z","id":"j4w65910z632","group_id":"pg54vh9swgvc","page_id":"2lqy3hys4460","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Infrastructure \u0026 Cloud","created_at":"2020-04-10T21:49:30.192Z","updated_at":"2024-07-30T20:33:20.363Z","position":6,"description":null,"showcase":false,"start_date":null,"id":"6t2f6lmtxb0c","group_id":null,"page_id":"2lqy3hys4460","group":true,"only_show_if_degraded":false,"components":["szf4xzbbjyjr","zwgwqnnjwkhh","2984t43vwjxt","5rm9qtmv77j4","sfyn5wh670ll","cd8z0r76d7nb","w5844wxd0tcl","ltvjcs652b59"]},{"status":"operational","name":"Google Cloud Platform Google Container Engine","created_at":"2018-08-10T00:38:50.001Z","updated_at":"2021-11-16T18:09:14.035Z","position":1,"description":null,"showcase":true,"start_date":null,"id":"szf4xzbbjyjr","group_id":"6t2f6lmtxb0c","page_id":"2lqy3hys4460","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Google Cloud Platform Google Cloud Storage","created_at":"2018-08-10T00:38:51.823Z","updated_at":"2026-10-09T00:15:21.422Z","position":2,"description":null,"showcase":false,"start_date":null,"id":"zwgwqnnjwkhh","group_id":"6t2f6lmtxb0c","page_id":"2lqy3hys4460","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Google Cloud Platform Google Kubernetes Engine","created_at":"2018-08-10T00:38:53.672Z","updated_at":"2024-03-12T22:40:58.830Z","position":3,"description":null,"showcase":false,"start_date":null,"id":"2984t43vwjxt","group_id":"6t2f6lmtxb0c","page_id":"2lqy3hys4460","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Google Cloud Platform Google Compute Engine","created_at":"2018-08-10T00:38:54.532Z","updated_at":"2022-10-12T16:41:33.141Z","position":4,"description":null,"showcase":false,"start_date":null,"id":"5rm9qtmv77j4","group_id":"6t2f6lmtxb0c","page_id":"2lqy3hys4460","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Google Cloud Platform Google Cloud Networking","created_at":"2018-08-10T00:38:55.738Z","updated_at":"2026-09-01T18:59:17.233Z","position":5,"description":null,"showcase":false,"start_date":null,"id":"sfyn5wh670ll","group_id":"6t2f6lmtxb0c","page_id":"2lqy3hys4460","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Google Cloud Platform Google Cloud Pub/Sub","created_at":"2018-08-10T00:39:05.556Z","updated_at":"2024-07-17T20:47:08.174Z","position":6,"description":null,"showcase":false,"start_date":null,"id":"cd8z0r76d7nb","group_id":"6t2f6lmtxb0c","page_id":"2lqy3hys4460","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Google Cloud Platform Google Cloud DNS","created_at":"2018-08-10T00:39:16.184Z","updated_at":"2023-12-05T01:50:01.869Z","position":7,"description":null,"showcase":false,"start_date":null,"id":"w5844wxd0tcl","group_id":"6t2f6lmtxb0c","page_id":"2lqy3hys4460","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Google Cloud Platform Google Cloud SQL","created_at":"2020-04-10T21:55:15.137Z","updated_at":"2023-11-29T22:00:17.252Z","position":8,"description":null,"showcase":false,"start_date":null,"id":"ltvjcs652b59","group_id":"6t2f6lmtxb0c","page_id":"2lqy3hys4460","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Website","created_at":"2017-05-16T23:20:34.242Z","updated_at":"2025-02-20T14:17:35.255Z","position":7,"description":"Our main https://www.gorgias.com website.","showcase":false,"start_date":null,"id":"dy3rgqn2w8fw","group_id":null,"page_id":"2lqy3hys4460","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Convert","created_at":"2024-11-05T09:13:21.898Z","updated_at":"2024-11-05T09:13:21.898Z","position":8,"description":null,"showcase":false,"start_date":null,"id":"vz2m8m32tjwb","group_id":null,"page_id":"2lqy3hys4460","group":true,"only_show_if_degraded":false,"components":["jd41c1wtn01t"]},{"status":"operational","name":"Campaigns","created_at":"2024-11-05T09:13:21.935Z","updated_at":"2024-11-07T07:37:33.642Z","position":1,"description":null,"showcase":true,"start_date":"2024-11-05T08:00:00.000Z","id":"jd41c1wtn01t","group_id":"vz2m8m32tjwb","page_id":"2lqy3hys4460","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Chargebee API (US)","created_at":"2025-10-27T05:07:49.142Z","updated_at":"2026-07-26T09:30:22.190Z","position":9,"description":null,"showcase":false,"start_date":null,"id":"ntmlxcxf53l2","group_id":null,"page_id":"2lqy3hys4460","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Chargebee API (EU)","created_at":"2025-10-27T05:07:50.799Z","updated_at":"2026-10-08T14:46:02.064Z","position":10,"description":null,"showcase":false,"start_date":null,"id":"50fdz78fx9wc","group_id":null,"page_id":"2lqy3hys4460","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Chargebee API (AU)","created_at":"2025-10-27T05:07:51.976Z","updated_at":"2026-07-26T09:30:11.395Z","position":11,"description":null,"showcase":false,"start_date":null,"id":"x049wnxzwcnv","group_id":null,"page_id":"2lqy3hys4460","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Chargebee Admin Console (US)","created_at":"2025-10-27T05:07:58.117Z","updated_at":"2026-09-03T18:10:09.154Z","position":12,"description":null,"showcase":false,"start_date":null,"id":"8vpjhxpg5c08","group_id":null,"page_id":"2lqy3hys4460","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Chargebee Admin Console (EU)","created_at":"2025-10-27T05:07:59.627Z","updated_at":"2026-09-03T18:10:08.824Z","position":13,"description":null,"showcase":false,"start_date":null,"id":"ckpnrttn1chr","group_id":null,"page_id":"2lqy3hys4460","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Chargebee Admin Console (AU)","created_at":"2025-10-27T05:08:01.052Z","updated_at":"2026-09-03T18:10:08.606Z","position":14,"description":null,"showcase":false,"start_date":null,"id":"rvnjlyqrl4qd","group_id":null,"page_id":"2lqy3hys4460","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Chargebee Accounting Services","created_at":"2025-10-27T05:08:10.337Z","updated_at":"2026-06-04T20:37:17.924Z","position":15,"description":null,"showcase":false,"start_date":null,"id":"c45dc01n1thl","group_id":null,"page_id":"2lqy3hys4460","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Chargebee Reporting and Analytics","created_at":"2025-10-27T05:08:11.497Z","updated_at":"2026-09-19T14:30:09.647Z","position":16,"description":null,"showcase":false,"start_date":null,"id":"0pzpbk8l195h","group_id":null,"page_id":"2lqy3hys4460","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Chargebee RevRec Portal","created_at":"2025-10-27T05:08:12.528Z","updated_at":"2026-08-15T15:00:19.025Z","position":17,"description":null,"showcase":false,"start_date":null,"id":"mknbkhzkczgg","group_id":null,"page_id":"2lqy3hys4460","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Chargebee Anrok","created_at":"2025-10-27T05:08:49.275Z","updated_at":"2025-10-27T05:08:49.275Z","position":18,"description":null,"showcase":false,"start_date":null,"id":"92pk5w5pkxpv","group_id":null,"page_id":"2lqy3hys4460","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Chargebee Webhooks (US)","created_at":"2025-10-27T05:08:52.840Z","updated_at":"2026-07-26T09:30:14.660Z","position":19,"description":null,"showcase":false,"start_date":null,"id":"j1686lv0qzbs","group_id":null,"page_id":"2lqy3hys4460","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Chargebee Webhooks (EU)","created_at":"2025-10-27T05:08:53.994Z","updated_at":"2026-07-25T09:30:26.052Z","position":20,"description":null,"showcase":false,"start_date":null,"id":"8x22bgmd4gfr","group_id":null,"page_id":"2lqy3hys4460","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Chargebee Webhooks (AU)","created_at":"2025-10-27T05:08:55.976Z","updated_at":"2026-07-26T09:30:11.055Z","position":21,"description":null,"showcase":false,"start_date":null,"id":"3nfcjyyhrb44","group_id":null,"page_id":"2lqy3hys4460","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Chargebee Email Notifications (US)","created_at":"2025-10-27T05:09:27.771Z","updated_at":"2026-07-26T09:30:14.153Z","position":22,"description":null,"showcase":false,"start_date":null,"id":"1rm2j9ykftv7","group_id":null,"page_id":"2lqy3hys4460","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Chargebee Email Notifications (EU)","created_at":"2025-10-27T05:09:28.668Z","updated_at":"2026-07-25T09:30:26.839Z","position":23,"description":null,"showcase":false,"start_date":null,"id":"fnf3rxzmhf2w","group_id":null,"page_id":"2lqy3hys4460","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Chargebee Email Notifications (AU)","created_at":"2025-10-27T05:09:30.131Z","updated_at":"2026-07-26T09:30:11.131Z","position":24,"description":null,"showcase":false,"start_date":null,"id":"h42xwtwql8fh","group_id":null,"page_id":"2lqy3hys4460","group":false,"only_show_if_degraded":false}],"months":[{"name":"October","year":2026,"starts_on":4,"days":31,"incidents":[{"code":"9ds3nstjx6pj","name":"Aircall V2 not creating tickets","message":"This incident has been resolved.","impact":"major","timestamp":"Oct \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e08:57\u003c/var\u003e - Oct \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e12:27\u003c/var\u003e UTC"},{"code":"rykmv9ylh11w","name":"Elevated latency in Helpdesk and Ticket Views","message":"This incident has been resolved.","impact":"minor","timestamp":"Oct \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e14:45\u003c/var\u003e - \u003cvar data-var='time'\u003e16:40\u003c/var\u003e UTC"}]},{"name":"September","year":2026,"starts_on":2,"days":30,"incidents":[{"code":"3rrwrqt8b3n1","name":"Increased latency in the ai agent","message":"External LLM providers are facing high latency, affecting the time the AI Agent takes to respond.","impact":"major","timestamp":"Sep \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e17:21\u003c/var\u003e - \u003cvar data-var='time'\u003e20:59\u003c/var\u003e UTC"},{"code":"h985yw5vc9xc","name":"Customer sidebar search not working","message":"This incident has been resolved.","impact":"major","timestamp":"Sep \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e12:51\u003c/var\u003e - \u003cvar data-var='time'\u003e14:05\u003c/var\u003e UTC"},{"code":"vgn87kg74k9q","name":"Issues with closing tickets","message":"This incident has been resolved.","impact":"major","timestamp":"Sep \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e10:42\u003c/var\u003e - \u003cvar data-var='time'\u003e11:28\u003c/var\u003e UTC"},{"code":"4hy3kmrbsd9v","name":"Notifications not playing sound in the browser","message":"This incident has been resolved.","impact":"none","timestamp":"Sep \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e18:37\u003c/var\u003e - \u003cvar data-var='time'\u003e19:58\u003c/var\u003e UTC"},{"code":"gmy7nmzyrs4h","name":"Help Center creation not working for new Gorgias accounts","message":"Incident has been resolved","impact":"minor","timestamp":"Sep \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e15:36\u003c/var\u003e - \u003cvar data-var='time'\u003e16:12\u003c/var\u003e UTC"},{"code":"v0rg7fgpy9x0","name":"Instagram direct message delayed ingestion","message":"This incident has been resolved.","impact":"major","timestamp":"Sep \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e14:49\u003c/var\u003e - \u003cvar data-var='time'\u003e19:11\u003c/var\u003e UTC"},{"code":"d0x8wn3gf69s","name":"Cloud service provider network incident may affect a subset of Gorgias Customers","message":"This incident has been resolved.","impact":"major","timestamp":"Sep \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e15:19\u003c/var\u003e - \u003cvar data-var='time'\u003e18:59\u003c/var\u003e UTC"},{"code":"fhnr6s53bb86","name":"Voice/SMS functionality degraded due to a Twilio incident","message":"The incident affecting our upstream telephony provider, Twilio, has been resolved. Voice call functionality in Gorgias has returned to normal, including call test results.","impact":"major","timestamp":"Sep \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e17:05\u003c/var\u003e - \u003cvar data-var='time'\u003e18:00\u003c/var\u003e UTC"}]},{"name":"August","year":2026,"starts_on":6,"days":31,"incidents":[{"code":"q2x8qzh3dh4n","name":"Ticket, order and product search showing outdated results","message":"This incident has been resolved.","impact":"major","timestamp":"Aug \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e16:22\u003c/var\u003e - \u003cvar data-var='time'\u003e17:02\u003c/var\u003e UTC"},{"code":"n8y92tz6m25c","name":"WhatsApp: Unexpected Ticket Activity","message":"The WhatsApp ticket issue that occurred on August 10th between 4:30 PM and 8:00 PM UTC is now fully resolved.\n\n**What happened:**\nA replay of WhatsApp webhooks caused older messages to be imported, which resulted in closed tickets reopening and, in some cases, duplicate tickets being created.\n\n**Billing:**\nBillable tickets created as a result of this incident have been removed from affected merchants' billing counts. Please note that billing corrections may take a bit of time to reflect in your account. Merchants who were already charged before this correction was applied will receive a refund in the following days — our team will reach out as needed.\n\n**What's next:**\nA public post-mortem detailing the root cause, impact, and steps taken to prevent recurrence will be published by tomorrow, August 13th, at the latest.\n\nWe sincerely apologize for the disruption this caused to your workflows. Thank you for your patience.","impact":"major","timestamp":"Aug \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e14:31\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e10:59\u003c/var\u003e UTC"},{"code":"fygg2w0dg9xp","name":"CORS issues on signup","message":"The issue has been resolved","impact":"major","timestamp":"Aug \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e11:36\u003c/var\u003e - \u003cvar data-var='time'\u003e13:16\u003c/var\u003e UTC"}]}],"show_component_filter":true,"show_uptime_calendar":true,"component_filter":null,"start_time":"2026-08-01T00:00:00Z","end_time":"2026-10-31T23:59:59Z"}